Keeping Watch Over Your Technology.
Professional managed IT and network services for small businesses. Real-time monitoring, proactive support, and managed hardware and devices. You run the business. We handle the network.
3 sites · Health 94/100
2 sites · WAN alert · AI triaging
1 site · AP offline · Ticket open
Everything your network needs.
Nothing you don't.
We handle the full stack of managed networking, from hardware to alert triage to client communication and monthly reporting.
Enterprise network hardware, built into your plan.
Smart, business-class network equipment, pre-configured, shipped ready to install, and deeply integrated with our monitoring platform from day one. Every device is continuously watched, automatically updated, and replaced if it ever fails. No capital expense, no procurement delays.
- Pre-configured and plug-in ready before it ships
- Firmware managed and updated remotely by our team
- Fully visible in your monitoring dashboard from power-on
- Hardware replacement covered - no surprise costs
Managed mobile devices, fully under control.
We onboard and manage your team's existing iPhones and iPads. Security policies, app management, and compliance monitoring run in the background, and if a device is ever lost or stolen, we can lock or wipe it immediately. No new hardware required.
- Existing devices enrolled quickly with minimal disruption
- Security policies and app restrictions enforced automatically
- Certificate and compliance status monitored continuously
- Remote lock and wipe on lost or stolen devices
Real-Time Network Monitoring
Every 5 minutes we poll your gear: devices, WAN health, latency, connected clients, and security events. An interactive topology map shows every switch, AP, and endpoint in your network at a glance.
Alert Triage & Analysis
Every alert is analyzed in full context before your team sees it, cross-referencing network history, active incidents, and past patterns to assign priority. Critical issues open a ticket automatically. Technicians see a full diagnosis before they start.
SLA-Tracked Ticketing
A full support desk built in: email-to-ticket, threaded conversations, configurable SLA thresholds per priority, live SLA chips on every ticket, and satisfaction ratings. Clients can close their own requests and rate the resolution.
Client Self-Service Portal
Clients get a branded portal showing network status, their tickets split into "My Requests" and "Service Activity", an equipment view with MDM and point-of-sale device health, and a network diagram filtered to their data only.
Monthly Executive Reports
On the 1st of each month, a plain-English service report is generated per client: uptime, security events, resolved tickets, and proactive action items scheduled around the client's business hours. Emailable directly from the dashboard.
Security Activity Monitoring
Security events are captured continuously across every site: port scans, unauthorized access attempts, unusual traffic, and firmware vulnerabilities. Clients see a filtered activity feed in their portal. Your team gets the full picture.
From device to resolution — automatically.
We handle the full monitoring-to-report lifecycle so issues get fixed before they affect your business.
Hardware Arrives Ready
Your subscription includes enterprise-grade network equipment — pre-configured, labelled, and shipped to your site ready to plug in. Our team handles setup remotely and everything is live in the platform from the moment it powers on.
We Monitor 24/7
Every site is polled every 5 minutes — device status, WAN health, latency, security events, and every connected client. Outages and degradation surface in minutes, not hours. ICMP, TCP, and HTTP probes run continuously in parallel.
AI Triages Every Alert
Our AI evaluates every alert in context before assigning a priority — factoring in network history, active incidents, and historical patterns. Critical issues become tickets instantly. Everything else is reviewed by our team with a recommendation.
You Get a Monthly Report
On the 1st of each month, an AI-generated executive summary lands in your inbox: uptime, security events, resolved tickets, and upcoming maintenance — written in plain English, not tech jargon.
Built for how we operate.
Designed around your experience.
Every feature was built to reduce noise, surface real problems faster, and give you visibility into your network without the technical overhead.
6-Category Health Scoring
Each client gets a weighted 0-100 health score across WAN uptime, device availability, security events, firmware currency, WiFi signal quality, and ticket response age, with a 30-day sparkline and an improvement plan sorted by potential score gain.
Interactive Network Topology
A live ReactFlow tree maps every gateway, switch, AP, and connected endpoint. Expand any device to see wired ports or WiFi clients with IP, signal, VLAN, and data usage. Export as PNG. Simple or technical view, toggled per user.
Continuous Ping Monitor
ICMP, TCP port, and HTTP/S probes run on configurable intervals. Consecutive failure thresholds trigger outage alerts and email notifications. Recovery is detected and logged automatically. Per-target sparklines show latency history.
Unified Device Visibility
Every managed phone, tablet, and point-of-sale terminal shows up in one place: compliance status, battery, storage, certificate health, and last-seen time. You see your own equipment in the client portal, and we monitor everything on the back end.
Compatible With
You stay in the loop.
Without having to call us to ask.
Your dedicated portal shows your network health, open tickets, and equipment status — updated in real time, always available.
Dashboard
Network status, open tickets, and device health at a glance.
Support Tickets
My Requests and Service Activity in one filtered view.
Equipment
Every device, compliance status, and last-seen time.
Ready to protect your network?
Tell us about your setup and we'll get back to you within one business day with a free network assessment.